TERMS & CONDITIONS

CUSTOMER CARE

Tax Charges

For orders made within the UK 20.00% VAT is already added. All other orders outside the EU are VAT free & you should click the exempt button to reduce VAT to zero if you are in this category.

Credit Card Security

All credit card numbers are encrypted in our system when the order is placed using 128 bit encryption. They are only decrypted after they reach our secure sales computer. They are not held in clear text on any web site.


CANCELLATION POLICY

Any goods found to be faulty within 12 months of purchase will be repaired and where this is not possible, replaced. Please be aware that Hawk Tools will not be held responsible for any labour costs incurred for our products whether faulty or not.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Your rights to return goods are protected under the EU Distance Selling Directive. Goods will only be released after full payment funds have been cleared or authorised.

PAYMENT METHODS

– Credit / Debit Cards
– PayPal